Contact Mooresville Water Restoration

What can you do while you wait for the crew in Mooresville?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• If the water is coming from a pipe or an appliance, close the nearest shutoff valve or the main valve for the house.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What questions come up on the first call?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• What started it, if you know, like a burst pipe or rain coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether water got into walls or ceilings, or just the floor.
• Whether this happened overnight or in the last hour.
• If there's a dog or other pet the crew should know about.
• If the furnace or water heater got wet.
• Whether you've called your insurance company yet, and either answer is fine.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

How does the first visit to your house work?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Which details about Mooresville homes help the crew plan?

If you know when your house was built, or whether it has a basement, share that on the call. Every house takes on water a little differently, so tell us roughly when yours was built and whether it has a basement or a crawl space. Tell the person who answers what you know, and the crew will take it from there.

Where does the Mooresville number take calls from?

Calls from anywhere in Mooresville come to the same number.

We also take calls from nearby Brooklyn, Monrovia, Kensington, Valley Mills, Belleville, Innisbrooke, Smokey Row and Bellwood. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration.

What do callers in Mooresville want to know first?